So, you’ve bought your wheelchair accessible vehicle. Whether you have chosen a New, Nearly New or Used WAV from us, we should be able to answer any questions you have about your new vehicle below. The below questions and answers should help if you have queries about servicing, or your conversions lift or ramp.

As always, our sales team are on hand weekdays 9-5 and more than happy to help. You can give us a call on 0330 0422 621 (at your standard network rate), or email [email protected] and we’ll get back to you as soon as we can.

What do I do if I’m unsure how to use my wheelchair accessible vehicle?

For all our customers, we will visit you one month post-delivery to check that you are happy using your new vehicle, but if you have a query at any other time, we have a dedicated Customer Services Team who will be happy to explain any aspect of your WAV that you are unsure about.

Tel: 01924 442386
E-mail: [email protected]
For assistance outside of office hours, please refer to your Owner’s Handbook and/or the relevant Product Guides for your vehicle.

What do I do if I have a problem with my wheelchair accessible vehicle?

If you do encounter any problems with your vehicle, we want you to know who to ask for help. We have provided a quick guide below.

My vehicle has a problem with... Who to contact
• Engine • Brakes
• Gearbox • Exhaust*
• Head/tail lights
• Fuel tank* • Stereo
• Air conditioning
• Seats and Seatbelts†
Your nearest franchise dealer
(Renault, Volkswagen, Fiat, Ford)
• Wheelchair tiedowns and occupant restraints
• Lift • Ramp • Winch
• Lowering suspension
• Step (manual or electric)
• Any other conversion item
Tel: 0330 0422 621
Email: [email protected]

What happens at the end of my Motability lease?

If you are buying another vehicle on the Motability Scheme, the provider of your new vehicle will typically take away your current vehicle when they deliver the new – a simple & easy swap. They will also liaise with Motability on your behalf relating to the return of your current vehicle.

If you are not buying another vehicle on the Motability Scheme, you will need to contact Motability to arrange for them to collect your current vehicle when it reaches end of lease (Telephone Motability: 0300 456 4566, calls may be recorded by Motability)

What do I do if my lift, ramp or restraints fail out of office hours?

If you are a Motability customer, you can call the RAC on 0800 73 111 73. They will attend and try to resolve the issue for you. Alternatively, if you are a retail customer and have your own breakdown cover, they may be able to assist depending on the nature of your cover.

What warranty do I have on my wheelchair accessible vehicle?

New Vehicles on the Motability Scheme

The conversion element of the vehicle is supplied with a 3 year warranty, subject to the requirements for Maintaining your Warranty. Nearly New Vehicles on the Motability Scheme The conversion element of the vehicle is supplied with a 3 year warranty from the original converter. In some instances this will be us, but in some instances it will not.

Non-Motability New Vehicles

The conversion element of the vehicle is supplied with a 3 year warranty, subject to the requirements for Maintaining your Warranty.

Non-Motability Used Vehicles

The vehicle and the conversion element of the vehicle are supplied with a 12 month warranty. Depending on the age of the vehicle, there may be more than 12 months remaining on an original manufacturer’s warranty. However, we commit to provide all our used vehicles with a minimum 12 month warranty on both vehicle and conversion.

You can review the Warranty Section in our Owner’s Manual and your manufacturer handbook for extended information regarding the policies and warranties.

Do Bristol Street Versa service my vehicle?

No, this will be done by your local franchise dealership. If you are not sure who that will be, give us a call and we can let you know the contact details for your nearest dealer.

How often does my lift need servicing?

Your lift will require servicing once a year. The lift manufacturer should contact you automatically to arrange the service when it is due. However, we also visit all of our customers every year to check the continued suitability of the vehicle, and our Engineer will check with you if the lift manufacturer has been in contact (if applicable), and if not, we will of course contact them for you.

Where do I get my Ad Blue topped up?

This can be done at any dealership, and if you are a Motability customer, Motability will pay for this. Alternatively, Ad Blue can be bought at most fuel forecourts. Instruction on how to top up your Ad Blue will be included in your handbook from the manufacturer (e.g. Renault, Volkswagen), or give us a call or email our Customer Services team and we will send instructions for your specific vehicle.

Do I need to let you know if I change my wheelchair?

Yes please let us know if you are looking to change your wheelchair as there are different restraint types to suit different weights of wheelchair, so an upgrade of restraints may be required. If you can provide us with the make & model of your new wheelchair, we can quickly assess if new restraints would be required. If you are a Motability customer, Motability will pay for these