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Motability FAQs

Before application...

How do I order my car?

Once you have decided which vehicle is right for you, your Motability Specialist will complete your order with you using the simple online system. Motability will then send you an acceptance letter containing your Personal Identification Number remember to keep this safe as you need it to collect your vehicle.

Am I eligible for a Motability vehicle?

If you receive either the Higher Rate Mobility Component of Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, the War Pensionersí Mobility Supplement or the Armed Forces Independence Payment you may be eligible to join the Motability Scheme. To lease a car through Motability, you must have at least 12 monthsí award length remaining.

Do I have to use all of my allowance?

A range of nearly 200 cars on the Scheme cost less than your mobility allowance, meaning the remainder will be paid directly to you by the Department of Work and Pensions. These cars are available to lease at a fixed weekly amount for the whole of your agreement and any increases in your allowance that the Department of Work and Pensions makes will be paid directly to you.

Iím over 65 can I join the scheme?

You can apply to join the Motability Scheme if you are aged 65 and over and you receive one of the following allowances; Enhanced Rate of the Mobility Component of Personal Independence Payment, Higher Rate Mobility Component of Disability Living Allowance, War Pensionersí Mobility Supplement, Armed Forces Independence Payment.

You must have at least 12 months remaining on your allowance when you join the Scheme. Unfortunately, the Attendance Allowance cannot be used to lease a car through Motability.

What documents do I need to join the scheme?

When it comes to placing an order, you will need to take along your Certificate of Entitlement (this is a letter from your benefits agency) to prove you are in receipt of the allowance, a recent utility bill to prove your address (i.e. gas/ electricity/ water bill, bank statement) plus anyone who will be on the insurance needs to be present with their driving license or if they cannot attend, ask them to complete a Driver Consent Form. Your Motability Specialist will be able to provide a Driver Consent Form and will complete the online application for you.

Will you take my car as part exchange?

It is possible for a new customer starting a lease with Motability to trade-in a vehicle. This must be discussed and arranged with the supplying Motability dealer. Trading in your privately owned car does offer you the convenience of being able to keep your current car until your new Motability car is ready for collection, as well as removing the hassle of trying to sell your car privately.

Can I get help towards the Advance Payment and adaptations if required?

Motability, as a national charity, may be able to provide financial help, otherwise known as a Ďgrantí, to Scheme customers who would otherwise struggle to afford the mobility solution they need. This help includes grants towards Advance Payments for cars, Wheelchair Accessible Vehicles, driving lessons and adaptations.

Motability means-test all applications and any help given can only be towards the most affordable solution to help you cope with your mobility needs. This means that if you are successful in your application, you will not necessarily receive help towards your preferred solution if a better value alternative is available on the Scheme.

When do I need to pay the Advance Payment?

The amount is payable in one lump sum to your Motability Dealer either before or on the day you collect your new car. In some cases, according to individual dealership policies, your dealer may ask for a deposit to be paid when you are ordering your new car. Any deposit paid will be deducted from the Advance Payment you need to pay when collecting your car.

Do I own the car at the end of the Scheme?

No, as you are on a leasing scheme, ownership of the vehicle remains with Motability Operations. At the end of your agreement you can either lease another car through the Motability Scheme, keep your current car longer by extending your lease or return your car and have your allowance reinstated.

How long will it take to get my car?

The time taken to get a new car can vary depending on manufacturers and the model you have ordered. You should ask your Motability Specialist the expected/estimated delivery times when making the application and remain in contact with them until the collection date. Your dealer should also let you know if there are any delays to your new vehicle being delivered. Events around the world, outside of the manufacturer's control, can occasionally affect estimated delivery times. If you currently have a car on the Motability Scheme, you will not be able to collect your new car until on or after the end date of your current agreement.


How many drivers am I allowed?

Up to two named drivers are included in the Scheme Ė these can be yourself, friends, family or carers. A third driver can also be added for an additional cost. All proposed drivers are subject to Motabilityís policies on who can drive your car and must also meet RSA Motabilityís eligibility criteria regardless of whether they are added at application or during your lease. Only drivers listed as permitted drivers on the Certificate of Motor Insurance are insured to drive your Motability car.

Who can drive the car?

Named drivers should live within five miles of the disabled customerís address. Although Motability will consider requests to include drivers outside of this range where this is essential to support the customerís mobility needs.

Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 115 brakehorse power (BHP) or less (this does not apply to Wheelchair Accessible Vehicles). It is therefore important to consider whether you will require a driver aged under 25 during your lease before you choose your car. For more information on which cars are suitable speak to your Motability Specialist.

Only one named driver under 21 is permitted, this could be the disabled customer, or another driver living at the same address. Only accepted drivers who have a legally valid driving licence are allowed on the Scheme. Drivers with a non-UK driving licence will be subject to additional checks. Only drivers named under the permitted drivers section of your Certificate of Motor Insurance are covered to drive your car.

I donít drive, can a friend or relative drive for me?

Yes. Named drivers should live within five miles of the disabled customerís address. Although Motability will consider requests to include drivers outside of this range where this is essential to support the customerís mobility needs.

Can I get a Motability car with a provisional licence?

If you are eligible to join the Motability Scheme you can learn to drive in your Motability car at the age of 16. Any other drivers with provisional licences must be over 21 if you want them to drive your car, you can only have one learner driver on your Certificate of Motor Insurance at any one time. You may also be able to get financial help towards the cost of your driving lessons.

Do I have to bring the car in for a service/ MOT myself?

This may not be necessary, if you give the dealership sufficient notice and live within their collection and delivery boundaries, they may collect and bring back your car after service. Alternatively, again with sufficient notice, they will be able to offer you a suitable courtesy car for your use whilst your car is being worked on.


How do I find out what adaptations are available?

If you require adaptations to help make driving, or travelling, easier or more comfortable, youíll be pleased to know that many of the most popular adaptations are available at no additional cost when fitted at the start of your lease. Your Motability Specialist will be able to advise you, and put you in touch with your local adaptations installer. The Motability website has useful adaptations films that show how adaptations can make a difference to your motoring experience and are divided into three categories Ė driving controls, stowage and access.

What happens if my car needs repairs?

If you suspect that your vehicle needs mechanical repairs, contact your Motability dealer as soon as possible. Repairs and servicing that are required due to everyday use will be covered at no cost to you (except if there is evidence of neglect or misuse). We will contact you when your vehicle is due for a scheduled service.

The RSA Motability loss and damage insurance policy only covers non cosmetic repairs (those affecting the safe and normal operation of the product). If you opt to repair cosmetic damage this will need to be done at your own cost.

End of Scheme

Do I get my Advance Payment back?

If you have chosen a car with an Advance Payment, it will need to be paid in full to your dealer either before or on the day you collect your new car. This is a non-refundable upfront payment (not a deposit).

What happens at the end of the contract?

You can order your next car three months before the end of your lease but it's a good idea to start thinking about your next vehicle a few months before. Motability will send you a copy of ĎA guide to leasing your next carí to help you through the final stages of your agreement. It contains information about the renewal process and includes a 'countdown checklist', answers to frequently asked questions and an update on what's changed since you last applied for your Motability car. They will also send you a copy of the current Car Price Guide.

Your Motability Specialist will also be in contact which will be happy to arrange a test drive and answer any questions you have relating to the renewal. Once you have made your decision, complete the online order with your dealer. Where necessary, your Motability Specialist may be able to arrange a short term extension to your current lease.